International Financial has worked with DST Systems in Kansas City to offer you an inclusive suite of work flow tools that will help your company achieve both internal efficiencies and external customer service excellence.
The Automated Work Distributor™ (AWD®) creates and manages items of work associated with daily business activities. As a solution, AWD is composed of four parts:
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Workflow | |
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Call Centre | |
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eCommerce | |
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The AWD solution constantly evolves with additional tools to accomplish tasks at high speeds and with great efficiency.
AWD Automation
International Financial's Automated Work Distributor™ (AWD®) is an advanced, intelligent customer relationship management system. With AWD, clients can manage their workflows more efficiently and with improved quality, while taking greater control of customer relationships
AWD's pre-integrated automation solutions streamline data movement between systems without human intervention, allowing focus to be placed on the customer, not the system.
AWD/RIP® - Report Import Processor
The Report Import Processor empowers workflow environments to accept data from business-to-business eCommerce and then group the electronic message traffic to reduce manual data entry and paper report scanning.
AWD/ST™ - Straight Through
AWD's self-contained, "straight-through" server enhances both productivity and quality in work processing. It receives requests through various portals, including the Web and e-mail and automatically works through a request or routes it straight through to people for exception handling.
AWD/ICR® - Intelligent Character Recognition
AWD/ICR optimises the speed and accuracy of processing by capturing machine and hand-printed characters from scanned images of paper forms. AWD/ICR can be integrated with the entire AWD product suite and is easily configurable to meet the specific needs of any organisation.
For more information on the suite of AWD Automation products, please contact us directly.
AWD Workflow
International Financial's Automated Work Distributor™ (AWD®) is an advanced, intelligent workflow and customer relationship management solution. With AWD pre-integrated workflow solutions, workflow is based on business priorities, so the most important work is always completed first.
AWD/Business Intelligence™
AWD's graphical, "event-based" reporting and trend analysis tool, helps tame the mounds of generated operational data within the workflow environment by supplying meaningful, useful reports.
AWD/Knowledge Enabler™ extends work processing onto the desktop, guiding processors with its graphical tools to simplify the set-up and task navigation processes. With AWD/Knowledge Enabler, organisations are assured that all customer interaction is handled in a consistent and measurable manner.
AWD/Scan® provides high-volume scan, capture, and archival functions for advanced imaging and workflow environments by communicating with a scanner to process images at that scanner's maximum speed.
AWD/EnCorr®: To automate the generation of outbound correspondence, EnCorr can be integrated with line-of-business systems to personalise all letters and e-mail to customers.
AWD/PowerStore®
PowerStore is AWD's large-volume, back-end storage solution that keeps all compressed images viewed on AWD, such as letters, cheque stubs, and applications on optical disks thereby providing secured data for future use.
For more information on the suite of AWD Workflow products, please contact us directly.
AWD Call Centre
International Financial's Automated Work Distributor™ (AWD®) is an advanced, intelligent customer relationship management system. With AWD's customer service and call centre solutions, companies can work with customers in the communication channel they desire. Service representatives are ever ready with contact history, demographic information, transaction lists, and dynamic scripts at their fingertips.
AWD and FAST/Desktop:
AWD measures service effectiveness while seamlessly managing interactions between the front and back office by integrating with our FAST/Desktop. Even complex, long-running processes that span communication channels can be handled efficiently.
For more information on the suite of AWD Call Centre products, please contact us directly.
AWD eCommerce
DST's Automated Work Distributor™ (AWD®) is an advanced, intelligent workflow and customer relationship management system. With AWD's workflow enabled e-commerce solutions, a virtual business environment can be created, while managing workflow more efficiently and taking greater control of customer relationships.
AWD/eMail®
AWD eMail integrates inbound and outbound correspondence e-mail directly into the AWD workflow.
AWD/Netserver™ and AWD/Thin Client
To extend work processing capabilities with Web-enabled environments, AWD/Netserver and AWD/Thin Client together leverage AWD's powerful workflow to allow remote users to perform processing tasks in a secure browser.
AWD/RIP® (Report Import Processor)
AWD/RIP empowers the workflow environment to accept data from business-to-business e-commerce, bulk electronic message traffic from proprietary systems, and any other electronic report data.
AWD/ST™(Straight Through)
AWD/ST is a self-contained, "straight-through" server that enhances both productivity and quality in work processing. It receives requests through various portals, including the Web, e-mail, and EDI, and automatically works through a request or routes it straight through to people for exception handling.
AWD/EnCorr®
AWD/EnCorr automatically generates outbound customer correspondence and can be integrated with line-of-business systems to personalise e-mail to customers.
For more information on the suite of AWD eCommerce products, please contact us directly.