International Financial has worked with DST Systems of Kansas City to offer an inclusive suite of work flow tools that will help companies achieve both internal efficiencies and external customer service excellence.
AWD creates and manages items of work associated with daily business activities. As a solution, AWD is composed of four parts:
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Automation | |
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Workflow | |
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Call Centre | |
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eCommerce | |
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The AWD solution constantly evolves with additional tools to accomplish tasks at high speeds and with great efficiency. To better understand AWD in action, please click to the AWD Case Study.
AWD Automation
International Financial's AWD® is an advanced, intelligent customer relationship management system. With AWD, clients can manage their workflows more efficiently and with improved quality, while taking greater control of customer relationships
AWD's pre-integrated automation solutions streamline data movement between systems without human interventions, allowing focus to be placed on the customer, not the system.
AWD/RIP® - Report Import Processor
The Report Import Processor empowers workflow environments to accept data from business-to-business eCommerce and then group the electronic message traffic to reduce manual data entry and paper report scanning.
AWD/ST™ - Straight Through
AWD's self-contained, straight-through server enhances both productivity and quality in work processing. It receives requests through various portals, including the Internet and e-mail and automatically works through a request or routes it straight through to people for exception handling.
AWD/ICR® - Intelligent Character Recognition
AWD/ICR optimizes the speed and accuracy of processing by capturing machine and hand-printed characters from scanned images of paper forms. AWD/ICR can be integrated with the entire AWD product suite and is easily configured to meet the specific needs of any organization.
AWD Workflow
AWD® is an advanced, intelligent workflow and customer relationship management solution. With AWD pre-integrated workflow solutions, workflow is based on business priorities so the most important work is always completed first.
AWD/Business Intelligence™
AWD's graphical, event-based reporting and trend analysis tool helps tame the mounds of generated operational data within the workflow environment by supplying meaningful, useful reports.
AWD/Knowledge Enabler™ extends work processing onto the desktop, guiding processors with its graphical tools to simplify the set-up and task navigation processes. With AWD/Knowledge Enabler, organizations are assured that all customer interactions are handled in a consistent and measurable manner.
AWD/Scan® provides high-volume scan, capture, and archival functions for advanced imaging and workflow environments by communicating with a scanner to process images at that scanner's maximum speed.
AWD/EnCorr®: To automate the generation of outbound correspondence, EnCorr can be integrated with line-of-business systems to personalize all letters and e-mail to customers.
AWD/PowerStore®
PowerStore is AWD's large-volume, back-end storage solution that keeps all compressed images viewed on AWD, such as letters, cheque stubs and applications on optical disks thereby providing secured data for future use.
AWD Call Centre
AWD's customer service and call centre solutions enable companies to work with customers in the communication channel they desire. Service representatives are ever ready with contact history, demographic information, transaction lists and dynamic scripts at their fingertips.
AWD and iFAST/Desktop:
AWD measures service effectiveness while seamlessly managing interactions between the front and back office by integrating with our iFAST/Desktop. Even complex, long-running processes that span communication channels can be handled efficiently, effectively and with superior consistency.
AWD/Contact™:
AWD/Contact interfaces with customer contact history contained in the AWD database and operates as a workflow-enabled Customer Relationship Management desktop. All customer contact is automatically recorded, including the customer's disposition from the last contact to ensure call centre representatives are equipped to handle all types of calls. A complete history of the customer's interactions, including calls, letters, e-mail and electronic interfaces is kept within AWD at the representatives' fingertips.
AWD/Voice®
AWD/Voice distinguishes itself from other phone routing systems by routing both inbound and outbound calls intelligently and quickly, providing CTI screen-pop functionality to the desktop, call record and playback, and IVR (Intelligent Voice Response) support. AWD/Voice also collects historic customer data, automatically ties it to the call, creates work in AWD for follow up and records all calls to ensure optimum customer service.
AWD eCommerce
AWD's workflow enabled eCommerce solutions allows a virtual business environment to be created while managing workflow more efficiently and taking greater control of customer relationships.
AWD/eMail®
AWD eMail integrates inbound and outbound correspondence e-mail directly into the AWD workflow.
AWD/Netserver™ and AWD ThinClient
To extend work processing capabilities with Web-enabled environments, AWD/Netserver and AWD ThinClient together leverage AWD's powerful workflow to allow remote users to perform processing tasks in a secure browser.
AWD/RIP® (Report Import Processor)
AWD/RIP empowers the workflow environment to accept data from business-to-business eCommerce, bulk electronic message traffic from proprietary systems, and any other electronic report data.
AWD/ST™(Straight Through)
AWD/ST is a self-contained, "straight-through" server that enhances both productivity and quality in work processing. It receives requests through various portals, including the Web, e-mail, and EDI, and automatically works through a request or routes it straight through to people for exception handling.
AWD/EnCorr®
AWD/EnCorr automatically generates outbound customer correspondence and can be integrated with line-of-business systems to personalize e-mail to customers.